Houston, TX

No we are a privately owned company.

Yes, all calls are answered 24 hours a day, 7 days a week, 365 days a year. 366 During leap years 🙂

OnCall provides businesses with 24/7/365 live phone answering coverage, and ensures that their customers never have to deal with the frustration of being sent to voicemail during their time of need. We help companies in all industries turn more of their new leads into paying customers, by providing their callers a live, caring and knowledgeable voice.

OnCall provides support on the 3rd and 4th ring when your office fails to answer a call. This is great insurance for any business, as your in-office staff may not always be able to pick up a call during the day, and will very rarely be available to answer calls during after hours, weekends, and holidays. OnCall can help you on a rollover basis by answering only the calls that you miss, giving you the ability to capture new business at a fraction of the cost!

We will provide you with a customised script tailored directly to your business so we will appear to be sitting right in your office as a member of your staff!

Your usage can be found on our online portal where we provide up-to-the-minute usage information.

Yes, you can make a request to us online our through the app. We can follow up with your contacts to gather additional information, reach out to clients to confirm their appointments, or follow up with any of your outstanding proposals. Simply provide us with the details for the calls you would like to make and we will handle the rest, providing you with a recap once we are complete.

We will customise the information our receptionists gather from your callers. Each message will include basic information like name, address, phone number, email and any notes associated with the call.

No, all phones have built in capabilities that allow us to forward all calls to our dedicated center.

It is easiest to think of an answering service as a virtual receptionist. They answer clients’ incoming calls according to customized scripts and gather the necessary information. That information is then forwarded to the client according to specific instructions. In addition to message taking and call forwarding, they can also set appointments, provide answers to basic questions, and handle urgent calls. An answering service can make your life easier by answering your overflow calls, being available for your clients 24/7, and reducing your administrative duties so you can focus on growing your business.