How it Works

Getting Started With OnCall

Prepare to take back your day while saving time and money.

Tell us about your business

1

Our first step during the onboarding process is working with your phone provider to set up call forwarding with OnCall.

2

We are able to set up specific times during the day or week for the calls to be forwarded, or we can have it set 24/7. This is a quick process and our support staff will work through this with you.

3

Next, we will set up a brief questionnaire to create a customized greeting specifically for your service business so we can sound like a true member of your team.

4

Following that a customized FAQ will be set up for your business so we are able to answer the callers questions directly. By the time the lead comes to you they will be hot and ready to buy.

Begin forwarding your calls

5

OnCall will integrate with any CRM you currently use so we are able to directly book leads and requests into your system without you lifting a finger.

6

We can further set up outbound calling for customer satisfaction, reviews, testimonials, appointment reminders or follow ups at your request.

Get back to doing what you love, the reason you started your business in the first place.


From the date of signing up with us, you can be hands-free within 24 hours!

How We Engage With Your Customers

We treat your clients just like they were ours.

Every call is answered by the second ring with a cheerful custom greeting.

If needed, we will route the caller to the person within your team responsible.

If you are setup with direct dispatch, we will route the call to the available technician to respond to the service request.

We will take down all caller information whether they are new or existing.

OnCall will either schedule the service, appointment or proposal within your CRM/Calendar or report to you with the client information right away.

Benefits of OnCall

 

  We offer a wide range of services to meet every type of business. 

 

Better Customer Service

OnCall ensures that all calls are promptly and expertly addressed by acting as a professional point of contact for clients. This results in higher levels of client loyalty and satisfaction.

Cost Savings

Employing a full-time receptionist is EXPENSIVE, particularly for small and medium-sized service businesses. OnCall offers a perfect substitute that can help businesses cut costs while offering better excellent customer support.

Less Call Abandonment

When clients can't speak to a live person, they could get frustrated and hang up. Businesses can lower call abandonment rates and boost overall call handling effectiveness by having OnCall.

24/7 Availability

OnCall offers  continuous  accessibility, guaranteeing that calls are constantly returned even after regular business hours.

More Productivity

By delegating phone management to OnCall, companies will free up time and resources to concentrate on key operations like operations and sales. A key result to this is a rise in profitability as well as productivity.

Scalability

OnCall offers the flexibility to add or decrease call volume as necessary and can scale easily to meet the needs of growing service businesses.

FAQS

Here are answers to some common questions. 

  • Does OnCall answer calls 24/7?

    Yes, we have 24/7/365 capabilities. Never will there be a minute that you go without a dedicated receptionist for your growing business.

  • Why would I use a live answering service when I have a voicemail?

    Studies show that 80% of callers will NOT leave a voicemail, on top of that 61% of callers are ready to buy when they make the phone call. So there is a SMALL 20% chance that the caller will actually leave a voicemail without moving down the line and calling the next business that actually answers the phone. Every missed call could potential mean thousands of dollars in the lifetime value of that customer.

  • Are there any contracts once I sign up with OnCall?

    Never. You are free to cancel at any time.

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